GEDDES wins 2016 Bizrate® Circle of Excellence® Award

Raymond Geddes & Company, Inc. is pleased to announce that it has won the 2016 Bizrate® Circle of Excellence® Award.

Bizrate® Insights, a Time Inc. company, is one of the largest sources of consumer-generated reviews of online retailers in the United States. Only 5.8% eligible retailers in North America earned the Award this year and we are very proud to be one of them.

The Bizrate Circle of Excellence recognizes those online retailers within the Bizrate Insights North America Network who have demonstrated outstanding performance, as rated by their customers, throughout a one year period. In 2016, over 4,000 online retailers in North America were considered for the award. Winners continuously obtained feedback from their customers throughout the award year and received ratings that are statistically significantly above the Bizrate Insights North America Network average. The ratings are from direct feedback, collected at the point-of-sale and after the delivery of goods, from customers concerning seven key satisfaction indicators:

  • Overall Satisfaction at the point-of-sale
  • Product Selection on the website
  • Ease of Finding Products on the website
  • Repurchase Intent (from the same retailer) after the order is received
  • Product Met Expectations, collected after the order is received
  • On-time Delivery of the order
  • Customer Support Assistance

We’ve been in business since 1924 and we’ve been committed to providing a superior customer experience since day one!