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Custom Kits are non refundable and non returnable once the order is confirmed and assembly begins. Also changes to the components are not allowed once the order is confirmed and assembly begins.
To return merchandise that has been damaged during shipping or is in non-working condition, please call us for a Return Authorization. We cannot accept returned merchandise without a Return Authorization. You can reach us Monday through Friday from 8AM to 5PM EST at 1 (888) 431-1722. Within one week of receiving your return, we will credit your account for the full value of the merchandise.
*A 10% restocking fee may apply.
To return merchandise ordered accidentally or due to overstock, please address returns to the address below or call to request a return label. Freight charges for non-damaged merchandise are the responsibility of the customer. Follow the steps below to return your merchandise for full credit.
For full credit, returned merchandise must be unmarked, in saleable condition, and in the same units as originally purchased. Please include a copy of your original invoice with your return. All returns must be made within 90 days of invoice date to receive any credit. If applicable, actual freight charges will be deducted from the amount credited.
Our goal is to ship all orders within 1 to 2 business days after we receive them. For cancellations, please call our Customer Care Center as soon as possible during business hours. They can be reached toll-free at 1-888-431-1722, Monday through Friday, between the hours of 8 am and 4 pm, Eastern Standard Time.
Please have your 6-digit Customer Number handy. We cannot cancel an order that has already been processed. Once an order has shipped, a Return Authorization will need to be issued.