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Maintaining Your School Store

Once you have the procedural aspects of running a school store nailed down, there are a few other factors to keep in mind.

Store Appearance

Your store should be kept neat and clean at all times. Whether you have a whole room dedicated for your store or a tiny cart, customers (even kids) prefer shopping when the merchandise is neatly displayed, clearly priced and easily accessible.

 

Customer Service

Customer service is an important part of any retail situation. Just like any consumer, kids expect to receive some value for their money. Student employees should consider the following checklist for providing great customer service:

  • Be courteous and polite to all customers
  • Report all problems to the supervisor immediately
  • Keep track of all sales
  • Watch for shoplifters
  • Keep the store in order and neat
  • Count change given
  • Keep the cash box out of reach of customers
  • Double-check all math

Return to the School Store Academy | Next: DOs and DON'Ts for School Stores