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Customer Care: Shipping and DeliveryOur mission is to put your school supply order on the road or in the air within 1 to 3 business days. In addition to our speedy service, GEDDES offers several affordable shipping options to meet nearly every shopper's needs. In order to ensure that your package is delivered into the right hands, our shipping company requires all packages to be released by a signature. Additionally, we need orders for School and PTA/PTO Accounts to be sent to a fixed school address that serves as both the Billing and Shipping address. Questions on your particular shipment can be directed to 1(888) 431-1722 or emailed to service@raymondgeddes.com. Shipping Options, Costs, and Free ShippingWe offer the following shipping options: Regular Ground, 2nd Day Air, and Next Day Air. Shipping Cost: flat rate based on order total (see chart). Regular Ground shipping received a flat rate when shipped to locations within the contiguous United States. Orders greater than $150.00 that ship via Regular Ground within the contiguous USA are eligible to receive free shipping. Actual shipping rates apply for deliveries to Alaska, Hawaii, and U.S. Territories. Please refer to the chart below for Regular Ground shipping costs.
2nd Day Air and Next Day AirExpress shipping options for 2nd Day Air and Next Day Air are calculated based on weight of the order and delivery zone. During checkout, you will have the option to select your desired shipping and see the actual charges before subitting the order. Shipping Cost: rate scales up based on order weight and delivery location Orders must be placed by 1 PM (Eastern Standard Time) to meet the delivery time table. APO/FPO CustomersOrders shipped to APO and FPO addresses receive the same regular ground shipping rates as shipments to addresses within the contiguous United States, but are shipped by US Postal Service delivery. APO/FPO orders may take 3 to 5 weeks for delivery. Shipping Cost: flat rate based on order total (see chart). Priority Mail - PO Boxes, Alaska, Hawaii, and Independent US TerritoriesThe Priority Mail shipping option is delivered by the US Postal Service (USPS). These delivery options are used for shipments to Alaska, Hawaii, Independent US Territories, and PO Box addresses anywhere in the United States. Shipping Cost: rate scales up based on order weight and delivery location This shipping method is forced based on your shipping location. It is selected by GEDDES in order to deliver to regions not serviced affordably by UPS. UPS SurePost - Small Package DeliveryWe utilize UPS SurePost to ship low-weight, small package backorders and non-bulk items (i.e. a set of pens, a pack of markers, etc.). SurePost service typically delivers in 7-10 business days. Shipping Cost: rate scales up based on order weight and delivery location Shipping Time EstimatesIn the field below, locate your state to find the typical number of business days it takes for a ground shipment to be delivered from our distribution center in Pennsylvania.
Tracking Your ShipmentUnless you have selected a different carrier, we use UPS to deliver your Regular Ground, 2nd Day Air, and Next Day Air shipments. When your order is shipped, we will email you a shipping confirmation notice containing your order tracking number and a link to the Tracking page. You can also track your shipment from this page by clicking on the following link and entering your order's tracking number in the appropriate field: http://www.ups.com/tracking/tracking.html In the event you are unable to track down your shipment, emails regarding your shipment can be directed to our Customer Service Center at service@raymondgeddes.com. Please include your Customer Number in the body of your email, as well as your order's confirmation number. Shipping IssuesIf you've experienced problems with your shipment, take advantage of our 100% Satisfaction Guarantee. Our Customer Service Representatives are ready to handle your problem in a friendly and efficient manner. Issues regarding your shipment can be emailed to us at service@raymondgeddes.com. Please include your Name or Customer Number in the body of your email, as well as your order's invoice number, a description of the problem, and any names or item number(s) for the problem merchandise. You can also call our Customer Service Department toll-free at 1 (888) 431-1722 - 24 hours a day, 7 days a week. Please have handy the names or item numbers for the problem merchandise. | |||||||||||||
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