Customer Care: Frequently Asked Questions

How do I open an account?

Accounts can be created during the checkout process. Provide the necessary information to place your order, then create a User Name and Password. Your first order will need to be with a credit card. Your account is created at the same time your order is placed.

Schools and businesses can also indicate if they wish to apply for EZ Pay. We'll review your account details to see if you qualify and may request additional information to process your application.

If accepted, just select EZ Pay as the payment option the next time you order with us.

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What if I already have an account, but haven't shopped online before?

Existing school and business accounts that we're established by phone, mail, or fax and would now like to use credit terms on the web can call us toll-free at 1 (888) 431-1722 to activate their account for internet use.

Providing deferred billing requires certain steps to prevent those rare instances of internet fraud. You may be asked to confirm specific information before we will change any existing buyer information.

Accounts that were used on our previous web site are still active. Please log in using your existing user name and password. You can search for your existing login information here.

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What payment options are available?

We accept Visa, MasterCard, Discover, and American Express credit cards.

Schools and businesses can apply for EZ Pay, our Bill Me Later payment service. EZ Pay provides a line of interest-free credit to qualified customers. Customers can select this payment option during checkout.

See our Billing & Payment section for more information.

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Where's my order?

Track your order's status from within Account Tools.

Orders are viewable in Open Orders just after submission. Once shipped, they move to Shipped Orders where they are assigned a clickable tracking number. We also send order and shipping confirmations by email.

Our shipping section shows the estimated number of days it will take a Regular Ground order to arrive.

See our Shipping section for more information.

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How do I cancel or return an order?

Our goal is to ship every order within one business day. If you need to change or cancel your order, time is essential. Call us at 1 (888) 431-1722 as soon as possible.

If it turns out we've already shipped your order, we can set up plans when you call to have the shipment returned.

To return orders for any reason, please call for a Return Authorization Number. Returns need to be made within 90 days of invoice.

See our Returns section for more information.

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What is the Get M.O.R.E. Club?

Get M.O.R.E. is a way to earn back credit on orders placed during a calendar quarter. Accounts that order at least $350 in a Quarter get $25 back. Best part is everyone with a GEDDES Account is automatically enrolled. Just be sure to place all of your orders on the same account.

See our Get M.O.R.E. page for complete details.

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What is Quick Shopper?

Our Quick Shopper page enables customers with a catalog to add the supplies they wish to buy using the item number. Just type in the item numbers and quantities of the items you wish to purchase, click a button, and Quick Shopper takes care of the rest.

Products are added directly into your shopping cart. Any items not in stock are added to the cart as backordered merchandise. When you're finished shopping, go to your Cart to adjust quantities.

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What is Product Imprinting?

Product Imprinting is our service for adding text or a logo to specific GEDDES school supplies. You can purchase items for imprint by calling us at 1 (888) 431-1722. An imprint specialist will guide you through details like ink color, font, and what you would like displayed. A sample is then sent by fax or email for approval. Once approved, we begin production.

See our Product Imprinting page for full instructions and rules.

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What are Discounted Re-Runs?

Discounted Reruns are products that we had created to fulfill large orders by retailers or organizations. These orders were later cancelled or modified for one reason or another, leaving us with excess inventory that we're making available to GEDDES customers at dramatic discounts.

For instance, product reruns may be...

• merchandised in packaging that is specific to a retailer like Walgreen's or Costco, or
• the products may be imprinted with information from another company, or
• they might have pricing stickers that differ from the selling price you plan on using.

Occasionally, product reruns may be defective in some minor way (i.e., no longer lights up or glows), but are otherwise usable school supplies.

Reruns are indicated in their product name with the words "RE-RUN." All sales on reruns are final and they're non-returnable. Most reruns have a corresponding everyday item that is available in standard, unmarked Geddes packaging at its undiscounted price. If you wish to retain the option to return an item, items in Product Reruns are not a good fit for your needs.

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I've subscribed to your email list. Why am I not receiving email?

Send a quick note to us at service@raymondgeddes.com so we can double check your email address on file. Sometimes it's just a simple typo or extra space.

It's also possible your network or email application is mistakenly designating our email as spam. This can often be solved by adding service@raymondgeddes.com to your email application's address book or by bringing it to the attention of your network's IT department.

If none of the above works, we can try switching you to receiving text emails instead of HTML. Some networks restrict delivery of HTML emails, especially within schools.

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