Customer Care: Frequently Asked Questions
How do I open an account?
Accounts can be created during the checkout process. Provide the necessary information to place your order, then create a User Name and Password. Your first order will need to be with a credit card. Your account is created at the same time your order is placed.
Schools can also apply for our EZ Pay service, a payment option allowing schools to be billed for their order and pay up to 30 days after invoicing. To qualify, we'll review the account details you provide with your first order. We may request additional information to process your application.
If accepted, just select EZ Pay as the payment option the next time you order with us.
What if I already have an account, but haven't shopped online before?
Existing school accounts that we're established by phone, mail, or fax and would now like to use credit terms on the web can call us toll-free at 1 (888) 431-1722 to activate their account for internet use.
Providing deferred billing requires certain steps to prevent those rare instances of internet fraud. You may be asked to confirm specific information before we will change any existing buyer information.
Accounts that were used on our previous web site are still active. Please log in using your existing user name and password. You can search for your existing login information here.
What payment options are available?
We accept Visa, MasterCard, Discover, and American Express credit cards.
Schools can apply for EZ Pay, our deferred payment service. EZ Pay allows qualifying customers to buy today and pay later, providing accounts with a line of interest-free credit and 30-day deferred billing. Customers can select this payment option during checkout.
See our Billing & Payment section for more information.
Where's my order?
Track your order's status from within Account Tools.
Orders are viewable in Open Orders just after submission. Once shipped, they move to Shipped Orders where they are assigned a clickable tracking number. We also send order and shipping confirmations by email.
Our shipping section shows the estimated number of days it will take a Regular Ground order to arrive.
See our Shipping section for more information.
How do I cancel or return an order?
Our goal is to ship every order within 1 to 2 business days. If you need to change or cancel your order, time is essential. Call us at 1 (888) 431-1722 as soon as possible.
If it turns out we've already shipped your order, we can set up plans when you call to have the shipment returned.
To return orders for any reason, please call for a Return Authorization Number. Returns need to be made within 90 days of invoice.
See our Returns section for more information.
What is the Get MORE Club?
The Get MORE Club is a way for GEDDES customers to earn back credit on orders placed during a calendar quarter. Accounts that order at least $250 in a quarter get a $12.50 credit they can use on a future school supply order. Order at least $350 in a quarter and get a $25 credit. Order $500 or more in a quarter and receive a $50 credit. The best part is everyone with a GEDDES Account is automatically enrolled. We just need an email address to send you your discount code.
See our Get MORE Customer Rewards page for complete details.
What is Speedy Shopper?
Our Speedy Shopper tool enables customers with a catalog to directly enter the supplies they wish to buy using the item number. Just type in the item numbers and quantities of the items you wish to purchase, click a button, and Speedy Shopper locates everything on your shopping list.
Your desired merchandise is added directly into your shopping cart. Any items that are currently out of stock are added to the shopping cart as backordered merchandise. When you're finished shopping, visit to your Cart to adjust quantities and checkout.
Ready to go speedy shopping? Grab a recent GEDDES catalog, build your shopping list, and start shopping by catalog item number.
What is Product Imprinting?
Product Imprinting is our service for adding text or a logo to specific GEDDES school supplies. You can purchase items for imprint by calling us at 1 (888) 431-1722. An imprint specialist will guide you through details like ink color, font, and what you would like displayed. A sample is then sent by fax or email for approval. Once approved, we begin production.
See our Product Imprinting page for full instructions and rules.
What are Discounted Reruns?
Discounted Reruns -- also called Seconds or Misfits -- are products that we had created to fulfill large orders by retailers or organizations. These orders were later cancelled or modified for one reason or another, leaving us with excess inventory that we're making available to GEDDES customers at dramatic discounts.
For instance, product reruns may be...
Occasionally, product reruns may be defective in some minor way (i.e., no longer lights up or glows), but are otherwise usable school supplies.
Reruns are indicated in their product name with the words "RE-RUN" or "Seconds." All sales on reruns are final and they're non-returnable. Most reruns have a corresponding everyday item that is available in standard, unmarked Geddes packaging at its undiscounted price. If you wish to retain the option to return an item, items in Product Reruns are not a good fit for your needs.
I've subscribed to your email list. Why am I not receiving email?
Send a quick note to us at firstname.lastname@example.org so we can double check your email address on file. Sometimes it's just a simple typo.
It's also possible your network or email application is mistakenly designating our email as spam. This can often be resolved by adding email@example.com to your email application's address book or by bringing it to the attention of your network's IT department.
If none of the above works, we can try switching you to receiving text emails instead of HTML. Some networks restrict delivery of HTML emails, especially within schools.