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Frequently Asked Questions

Do I have to be a school to shop here?

Not at all. Anyone can purchase at GEDDES. Please note that most of our product is sold in packages of 12 items or more. If you're okay with that, shop away.

While many of our customers are indeed affiliated with schools or parent-teacher groups, we have plenty of individual customers purchasing for their child, for a gift, or for themselves. We also serve a variety of customer fitting somewhere in between: homeschoolers, childcare services, church groups, non-profits and other organizations.

On the retail side, we serve customers of every size and type - from mom & pop shops to national department store chains. Many customers are specialty retailers, but we also work with souvenir shops, convenience stores, museums and libraries, amusement parks, family entertainment centers, pediatric services, trade shows, and more.

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How do I open an account?

Accounts can be created during the checkout process. Provide the necessary information to place your order, then create a User Name and Password. Your first order will need to be with a credit card. Your account is created at the same time your order is placed.

Schools and businesses can also apply for our EZ Pay service, a payment option allowing schools to be billed for their order and pay up to 30 days after invoicing. To qualify, we'll review the account details you provide with your first order. We may request additional information to process your application.

If accepted, just select EZ Pay as the payment option the next time you order with us.

You can also checkout as a guest. Please note that you cannot apply coupons or discounts to your order if you checkout as a guest.

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What if I already have an account, but haven't shopped online before?

Existing school accounts that we're established by phone, mail, or fax and would now like to use credit terms on the web can call us toll-free at 1 (888) 431-1722 to activate their account for internet use.

Providing deferred billing requires certain steps to prevent those rare instances of internet fraud. You may be asked to confirm specific information before we will change any existing buyer information.

Accounts that were used on our previous web site are still active. Please log in using your existing user name and password. You can search for your existing login information here.

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What payment options are available?

We accept Visa, MasterCard, Discover, and American Express credit cards.

Schools and businesses can apply for EZ Pay Credit Terms, our deferred payment service. EZ Pay allows qualifying customers to buy today and pay later, providing accounts with a line of interest-free credit and 30-day deferred billing. Customers can select this payment option during checkout on their initial order.

See our Buy Now, Pay Later section for more information.

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Is there a minimum order amount?

There's no minimum at GEDDES, though there's a $4.95 shipping charge for orders between $.01 and $35.

If you're redeeming a promotion that deducts a specific dollar amount from your order, your order's subtotal should meet or exceed the value of the discount. So, if you have a $50 discount offer, you should place an order of $50 or more to take full advantage of the discount. You can place a smaller order, but any remaining discount would be lost.

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How much is shipping?

For orders between $.01 and $35.00, there's a $4.95 shipping charge.

For orders between $35.01 and $150.00, there's a $7.95 shipping charge.

Orders greater than $150.00 receive free ground shipping.

Standard shipping rates are for addresses in the contiguous USA and APO/FPO addresses. The shipping rate for Alaska, Hawaii, and US territories is based on weight of the order and location.

Please visit our Shipping section for more information.

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Where's my order?

Track your order's status from within Account Tools.

Orders are viewable in Open Orders just after submission. Once shipped, they move to Shipped Orders where they are assigned a clickable tracking number. We also send order and shipping confirmations by email.

Our shipping section shows the estimated number of days it will take a Regular Ground order to arrive.

See our Shipping section for more information.

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How do I cancel or return an order?

Our goal is to ship every order within 1 to 2 business days. If you need to change or cancel your order, time is essential. Call us at 1 (888) 431-1722 as soon as possible.

If it turns out we've already shipped your order, we can set up plans when you call to have the shipment returned.

To return orders for any reason, please call for a Return Authorization Number. Returns need to be made within 90 days of invoice.

See our Returns section for more information.

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What is your back-order policy?

In the event that an item (or items) with a value of $15.00 or more is temporarily out of stock, it will be placed on back-order and shipped as soon as it is received.

Customers are not charged for shipping back-orders. Merchandise is not back-ordered for accounts located outside of the contiguous United States or for credit card orders.

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What is the Get MORE Club?

The Get MORE Club is a way for GEDDES customers to earn back credit on orders placed during a calendar quarter. Accounts that order at least $250 in a quarter get a $12.50 credit they can use on a future school supply order. Order at least $350 in a quarter and get a $25 credit. Order $500 or more in a quarter and receive a $50 credit. Order $1000 or more in a quarter and receive a $125 credit. The best part is everyone with a GEDDES Account is automatically enrolled. We just need a current email address for your account so we can send you your discount code.

See our Get MORE Customer Rewards page for complete details.

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What is Product Imprinting?

Product Imprinting is our service for adding text or a logo to specific GEDDES school supplies. You can purchase items for imprint by calling us at 1 (888) 431-1722. An imprint specialist will guide you through details like ink color, font, and what you would like displayed. A sample is then sent by fax or email for approval. Once approved, we begin production.

See our Product Imprinting page for full instructions and rules.

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I've subscribed to your email list. Why am I not receiving email?

Send a quick note to us at service@raymondgeddes.com so we can double check your email address on file. Sometimes it's just a simple typo.

It's also possible your network or email application is mistakenly designating our email as spam. This can often be resolved by adding service@raymondgeddes.com to your email application's address book or by bringing it to the attention of your network's IT department.

If none of the above works, we can try switching you to receiving text emails instead of HTML. Some networks restrict delivery of HTML emails, especially within schools.

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Do you donate merchandise to schools and other organizations?

We sure do! Please review our Donation Request Guidelines for all of the details.

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Where can I view product safety information?

For general product safety information, click here.

You can view product safety certificates by clicking here.

For California Prop 65, click here.

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